It's the people's disposition: 03 (UK)

I met a mainland Chinese woman through two students of mine (a married couple).

   She told me about her experience when she was a post-grad student in Nottingham.

   Being a foreigner not long in Nottingham, she wasn't familiar with the bus routes.

   When the bus arrived at the stop she was waiting at, she asked the driver if he was going to xx Road.  He said no, but he didn't leave it at that:  he went on to tell her where to catch the bus to xx Road, which was something like "go that way, turn left into xx Street, a few yards further on is the bus stop for the bus to xx Road."

   She said to me, "Not only did the driver deal politely and patiently with me, and as if I were the only passenger there and he had all the time in the world, the queue of people behind me also waited patiently and quietly, as if they had all the time in the world as well.  This wouldn't have happened in China:  the people behind would start complaining about your holding them up, or at least start to show impatience which is basically putting pressure on you and the driver to not waste any more of their time.  I was very touched by how kind everyone was -- especially to an obvious outsider."

(UK, c.2010)